Kiveos Privacy Policy
Effective Date: 1st April 2024

Welcome to Kiveos! We value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website, www.kiveos.com (the "Site").

1. Information We Collect
1.1 Personal Information:
When you visit our Site, we may collect personally identifiable information that you voluntarily provide to us, such as your name, email address, phone number, shipping address, and payment information when you make a purchase or sign up for our newsletter.

1.2 Non-Personal Information:
We also collect non-personal information about your visit to our Site, including your IP address, browser type, operating system, referring URLs, and information on how you interact with our Site. This data helps us understand how visitors use our Site and improve your browsing experience.

2. How We Use Your Information
2.1 Personal Information:
We use your personal information to:

Process and fulfill your orders
Communicate with you about your order status and customer service inquiries
Send you promotional materials and updates, if you have opted in to receive them
Improve our products, services, and overall customer experience
2.2 Non-Personal Information:
Non-personal information is used to:

Analyze and improve the functionality and performance of our Site
Enhance your browsing experience by personalizing the content you see
Monitor and analyze trends, usage, and activities on our Site
3. How We Share Your Information
3.1 Third-Party Service Providers:
We may share your personal information with trusted third-party service providers who assist us in operating our Site, conducting our business, and serving our customers. These third parties are obligated to protect your information and only use it for the purposes for which it was disclosed.

3.2 Legal Requirements:
We may disclose your personal information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

3.3 Business Transfers:
In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity.

4. Data Security
We implement a variety of security measures to protect your personal information from unauthorized access, use, or disclosure. These measures include secure server technology, encryption, and access controls. However, please note that no method of transmission over the internet or method of electronic storage is 100% secure.

5. Your Rights
5.1 Access and Correction:
You have the right to access and update your personal information at any time. If you wish to review or correct your information, please contact us using the contact information provided below.

5.2 Opt-Out:
You may opt-out of receiving promotional emails from us by following the unsubscribe instructions included in each email or by contacting us directly.

5.3 Data Deletion:
You may request that we delete your personal information, subject to certain legal obligations. To request deletion, please contact us using the contact information provided below.

6. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience and collect information about how you use our Site. You can manage your cookie preferences through your browser settings. However, disabling cookies may affect the functionality of our Site.

7. Children's Privacy
Our Site is not intended for children under the age of 13. We do not knowingly collect or maintain personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.

8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the new Privacy Policy on our Site and updating the effective date.

9. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: kiveos.biz@gmail.com

Thank you for trusting Kiveos with your personal information. We are committed to protecting your privacy and providing you with a secure and enjoyable shopping experience.

By using our Site, you agree to the terms of this Privacy Policy. Please review it periodically for any updates.

Kiveos Terms of Service
Effective Date: 1st April 2024

Welcome to Kiveos! By accessing or using our website, www.kiveos.com (the "Site"), you agree to comply with and be bound by these Terms of Service ("Terms"). Please read these Terms carefully before using the Site.

1. Acceptance of Terms
By accessing or using the Site, you agree to be bound by these Terms and our Privacy Policy. If you do not agree with any part of these Terms, you must not use the Site.

2. Use of the Site
2.1 Eligibility:
You must be at least 18 years old to use the Site. By using the Site, you represent and warrant that you meet this age requirement.

2.2 Account Registration:
Certain features of the Site may require you to create an account. You agree to provide accurate, current, and complete information during the registration process and to update such information as necessary. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

2.3 Prohibited Activities:
You agree not to:

Use the Site for any unlawful purpose or in violation of any applicable laws or regulations
Transmit any viruses, malware, or other harmful content to the Site
Engage in any activity that interferes with or disrupts the Site or its servers
Use any automated means to access the Site or collect information from the Site
Impersonate any person or entity or falsely state or otherwise misrepresent your affiliation with a person or entity.

3. Products and Orders
3.1 Product Information:
We strive to provide accurate and up-to-date information about our products on the Site. However, we do not warrant that product descriptions, images, or other content are accurate, complete, reliable, current, or error-free. If a product offered by Kiveos is not as described, your sole remedy is to return it in unused condition.

3.2 Pricing and Availability:
Prices and availability of products are subject to change without notice. We reserve the right to limit the quantity of any products we offer. In the event of a pricing error, we reserve the right to cancel any orders placed for the incorrectly priced product.

3.3 Order Acceptance:
Your receipt of an order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We reserve the right to accept or decline your order for any reason at any time after receipt of your order.

4. Intellectual Property
4.1 Ownership:
All content on the Site, including text, graphics, logos, images, and software, is the property of Kiveos or its content suppliers and is protected by applicable intellectual property laws. You may not use, reproduce, modify, distribute, or display any content from the Site without our prior written consent.

4.2 Trademarks:
The trademarks, logos, and service marks displayed on the Site are the property of Kiveos or third parties. You are not permitted to use these trademarks without the prior written consent of Kiveos or the respective third party.

5. Limitation of Liability
To the fullest extent permitted by law, Kiveos shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, goodwill, or other intangible losses, resulting from:

Your use of or inability to use the Site
Any unauthorized access to or use of our servers and/or any personal information stored therein
Any bugs, viruses, trojan horses, or the like that may be transmitted to or through the Site by any third party
Any errors or omissions in any content or for any loss or damage incurred as a result of the use of any content posted, emailed, transmitted, or otherwise made available through the Site.

6. Indemnification
You agree to indemnify, defend, and hold harmless Kiveos, its affiliates, and their respective officers, directors, employees, agents, and contractors from and against any claims, liabilities, damages, losses, costs, and expenses, including reasonable attorneys' fees, arising out of or in any way connected with your access to or use of the Site or your violation of these Terms.

7. Termination
We reserve the right to terminate or suspend your account and access to the Site, without prior notice or liability, for any reason, including if you breach these Terms. Upon termination, your right to use the Site will immediately cease.

8. Governing Law
These Terms shall be governed by and construed in accordance with the laws of Kolkata, India, without regard to its conflict of law principles. You agree to submit to the exclusive jurisdiction of the courts located in Kolkata, India to resolve any dispute arising out of or relating to these Terms or the Site.

9. Changes to Terms
We reserve the right to modify or update these Terms at any time. Any changes will be effective immediately upon posting the revised Terms on the Site. Your continued use of the Site after the posting of any changes constitutes your acceptance of such changes. We encourage you to review these Terms periodically for any updates.

10. Contact Us
If you have any questions or concerns about these Terms, please contact us at:

Email: kiveos.biz@gmail.com

Thank you for using Kiveos. We appreciate your business and are committed to providing you with a positive experience.

By using our Site, you agree to the terms of these Terms of Service. Please review them periodically for any updates.

Kiveos Refund Policy
Effective Date: 1st April 2024

At Kiveos, we take great pride in the quality and craftsmanship of our products. Each piece in our collection of mugs and drinkware is designed with the utmost care and attention to detail. We strive to ensure that every item meets the high standards that our customers expect from us.

Given the personalized nature and the rigorous quality control processes we employ, we have established a strict policy regarding refunds.

No Refund Policy
1. General Policy:
Kiveos maintains a strict no-refund policy on all purchases of mugs and drinkware. This policy is in place to ensure that our commitment to quality and customer satisfaction remains uncompromised. Once an order is placed and payment is processed, we are unable to offer refunds under any circumstances.

2. Defective or Damaged Goods:
While we do not offer refunds, we are committed to addressing any issues related to defective or damaged items. If you receive a product that is damaged or defective, please contact our customer service team within 7 days of receiving your order. We will work diligently to provide a suitable resolution, which may include a replacement of the item at no additional cost to you.

3. Order Modifications and Cancellations:
Once an order has been placed, it is processed immediately to ensure timely delivery. Therefore, we are unable to accommodate any modifications or cancellations to orders. We encourage you to review your order carefully before completing your purchase.

4. Contact Information:
If you have any questions or concerns about our refund policy, or if you need assistance with a defective or damaged item, please reach out to our customer service team. We are here to help and will do our best to resolve any issues you may encounter.

Email: kiveos.biz@gmail.com

5. Final Sale Items:
All items purchased from Kiveos are considered final sale. This includes all mugs and drinkware. We appreciate your understanding and support of our no-refund policy as it allows us to maintain the highest level of service and product quality.

Thank you for choosing Kiveos. We value your business and are committed to ensuring that you are satisfied with your purchase. Your trust in our brand is greatly appreciated.

Shipping & Delivery

• How long will it take for my order to arrive?

Orders shipped within the USA will typically arrive within 8-15 business days.
During peak holiday seasons, pandemics, or severe inclement weather, delivery within the USA should be expected within 30 business days (note that ‘business days’ excludes weekends and holidays). We’ll provide a link in your confirmation email so you can easily check the status of your order at any time.

International orders (outside of the USA) may take up to 4-6 weeks to arrive. During peak holiday times, pandemics or when there is severe inclement weather, items may take up to 10 weeks to arrive.

•How long will it take for my order to ship?

Orders will typically ship within 3 to 7 business days, however during peak holiday seasons, pandemics or with severe inclement weather, it may take currently up to 20 days.

• Why haven't I received my package?

Please check the tracking on your package.
If your order status shows "Delivered" and you did not receive the item, please follow up with the carrier listed on your order status page. www.kiveos.com is not responsible for lost or stolen packages.

Please also note that order tracking information may not be up-to-date on orders outside of the USA. According to FedEx, "FedEx International Mail Service provides an additional level of visibility to your economical international shipping, however this is not a tracking process. As FedEx hands your package off to a local postal authority, there can be a lag time of 2—5 days where your package is not visible. Not every country scans their packages or performs a full set of scans. FedEx is not responsible for packages once they have been handed off to the local postal authority."

• What happens if my order is 'refused' or 'returned to sender'?

Orders that are 'Refused' or 'Returned to Sender' will be processed as a return and are not re-shipped. These include orders that could not be delivered due to incorrect address information entered during the ordering process. These types of returned orders are not eligible for a refund for cost of goods (shipping is also not refundable) ."